BOT banking

Voice-controlled online banking
Bot Banking CORONIC

Alexa, bank balance please!

Chatbots and messenger providers using artificial intelligence are all the rage nowadays. With the new BOT technology, CORONIC offers true online banking via voice recognition – whether it is for Amazon Alexa, the banking client or the banking app. The data centre is connected to the FinTS or the bank backend. Soon, Access to Account (XS2A) services will also be provided. All servers processing client or bank account data are located in Germany, or, upon request, at the bank’s data centre.

BOT-Banking - Product details

Bank transfer via voice recognition

Account details and client data are stored in the data centre on the BOT server. All a client needs to do is give a command, such as "Transfer to Peter", for instance, and the system searches for past transactions with "Peter" and provides the correct target IBAN to perform the transaction. It is that simple!

Bank balance, please!

Voice commands for regular transactions such as rent payments, wages, utility bills, etc. are recognised by the system and fulfilled. Ask the BOT system what your bank balance is or whether your rent has already been paid!

In line with German Federal Financial Supervisory Authority regulations (BaFin)

Of course, every transaction requires additional authentication by means of a TAN. The TAN can be read out loud or the transaction can be cleared directly.

Biometrics permitted

Authorisation processes by means of biometric data can also be implemented. Instead of giving a TAN, the transaction can also be authenticated by means of fingerprints or facial recognition.

Natural Language Understanding

The evaluation and analysis of human language, and the implementation on FinTS or bank-specific interfaces, all take place exclusively in the CORONIC BOT server. The system can also be located at the bank’s data centre

Perfect data protection

All IT data related to individuals, account details or revenue are processed exclusively in Germany or directly at the bank’s data centre. Client names, aliases, account numbers… everything is processed locally, via a separate web app or directly via the bank's interface, and will therefore never end up in the hands of Amazon or Google in the USA.

Google Home, Alexa, Siri and others

Voice-recognition online banking does not have to be performed from a home voice system. Every client in possession of a microphone can use these services - whether for online banking on the computer, via a banking app or the web browser.

VoiceLIB

Authorisation processes by means of biometric data can also be implemented. Instead of giving a TAN, the transaction can also be authenticated by means of fingerprints or facial recognition.

CORONIC & PPI cooperation

PPI AG from Hamburg and CORONIC GmbH from Kiel have joined hands for the implementation of voice-recognition-based banking systems. The aim is not to enable modern voice assistants such as Alexa or Google to do home banking; instead, the objective is to provide a general frontend for all banking systems. It will be possible to transfer money on voice command thanks to a mobile banking app, the banking client’s PC or online banking browser. The bank already has its new voice interface in the backend too: FinTSn has already been integrated, XS2A and Instant Payment will be available shortly.

PPI AG CORONIC GmbH

Back to the 80s!

Natural dealings with money

The older ones among us will remember that the most natural form to deal with money is to speak about it. Only thirty years ago, it was normal to enter a bank branch. The bank clerk would recognise clients immediately, details for the bank transfer were given orally and the transaction was performed there and then. No screen, no computer, no app, no mouse, no keyboard… Nowadays, it seems obvious to us that financial transactions should take place via a screen. Technological innovations began with BTX, then the internet, ending with the implementation of modern banking apps.

Back to the future

With the BOT banking technology, historically speaking, CORONIC is going back one step, but in technological terms, it has made a leap forward into the future of artificial intelligence. Language should become what it was before: the standard form of communication used for financial transactions. Of course, the use of voice commands will not replace banking apps or online banking. However, it will act as a complement to it, improve it and modernise it. Most transfers and financial transactions are simple and performed repeatedly. This can easily be done by means of language. Older bank clients would find a contact person for their transactions once more: the Banking-BOT.

Client testimonials

“CORONIC has been our technological partner for internet security since 2004. Their professional products and creative solutions are by far the favourite and most widely-used tools in the Deutsche Volksbanken and Raiffeisenbanken.”

Coronic-Kunde-VRNetWorld
Günter Hohler

Marketing Manager, VR-NetWorld GmbH, Bonn

BOT-BANKING - Advantages for the bank

Savings

AI-supported voice assistants and BOT systems reduce the need for customer service. There are fewer requests for customer services, less support required and consequently, significant savings on personnel. Many simple questions concerning services, revenue, transfers and bank balances can be answered automatically by the BOT. This is an easy method that can convince paper-pushing clients too to migrate to more modern services and thus reduce banks’ document-processing costs.

Securing the future

Three times already, banks were at the vanguard of technological development in the field of networked transactions: BTX, the internet and then mobile payments. Online banking was the first true revolutionary app that was launched by the internet boom of the 90s. Now too, banks can connect a technology of the future with a traditional, day-to-day banking transaction: transferring money and checking bank balances represent 90% of all end client processes in banking. And these actions can easily be performed with a voice assistant.

Automatic modernisation of IT

Today, all banks, financial and transaction systems have a graphic user interface. Thanks to the CORONIC VoiceLIB, it can be expanded to include a voice interface. All traditional banking systems on the PC client, the banking app and the online browser can support voice commands. Quick and modern banking using one’s voice instead of a screen!

Fight off FinTechs

In the autumn of 2019 at the latest, with the introduction of the new Europe-wide PSD2 interface, the "banks’ monopoly" will be opened up to third parties on the internet. Upon the request of an end customer, it will then be possible for service providers to consult personal data, account details and the revenue of past months. The pressure of competition in the field of voice-supported online banking will increase drastically. Why not speed ahead and gain ground on these future markets already, by creating a voice-based interface with payment option for all devices with audio features?

Using big data

In addition to commonplace transactions such as transfers, bank balance and income consultations, there are many new transactions that can be made on the basis of available client data, e.g.: "Was my insurance policy payment made yesterday?", asks the client. "Yes, and if you are interested, there is a cheaper option", answers the BOT. The same would apply of course to DSL contracts, phone operator rates, financing, leasing and pension fund conditions. All can be consulted by means voice recognition technology, and all can be compared by means of AI. For all products, the BOT can provide recommendations for better contracts or conditions whenever a purchase is made.

Improving usability

Many clients still find it difficult to use the banking PC, banking app or online banking services. These people continue to hand in paper documents or perform their transactions at the counter. This represents a large expense for banks. Usually, these clients are somewhat older and wish to speak to their bank clerk at the branch - even if it is just for a transfer or to ask how much their account balance is. For this specific client group, a voice-recognition system would provide simplicity and user-friendliness.

Coronic-WTSH-Logo-v2

Due to its highly innovative nature, the PROTECT security technology been granted the support of the WTSH (Body for Economic Development and Technology Transfer) by means of funds from the federal state of Schleswig-Holstein.

Sprache fuer alle Clients

Voice recognition for all clients

With the BOT technology, it will not only be possible to bank with Alexa, but also with any device that has a microphone and that can hear a voice command. A talking online banking browser, banking software on the PC or mobile app – technologically, this is not a problem. For instance, a transfer template could be completed in the banking client by using voice commands, or the user could simply ask the mobile app what the current bank balance is. Using voice commands, many online and mobile banking processes can be made much easier and quicker. Voice commands are processed via the CORONIC VoiceLIB (PC / mobile app) or the manufacturer’s voice interface (Alexa / Google Home) and transmitted to the BOT server. This is a form of Machine Learning (ML), Natural Language Understanding (NLU) or, to put it simply, Artificial Intelligence (AI). Once the system has understood what the client wants, the voice commands are processed in the syntax of the banking system. FinTS or traditional bank interfaces can be used, and shortly, Access to Account (XS2A) or Instant Payment too. The full AI, voice analysis and transmission of banking transactions takes place in the BOT server, i.e. within the bank’s data centre.